Duenorth

Shipping & Return

Shipping & Return

When can i expect my order to be shipped?

 

 

All orders will ship within 10-15* business days* from when the order is placed and approved by you from our studio. Here we carefully check your order to ensure that our products meet all your specifications. Any orders placed on Saturday or Sunday will not ship until the following Monday, as we currently do not ship orders over the weekend. If there is a delay you will be notified. In case your order is not shipped within 30 days you will be eligible for a full refund. *Business Days : Monday to Friday. (excluding any public holidays)

 

 

Taxes & Duties

 

As per Indian taxes, the product prices are inclusive of GST.

 

 

Orders, returns & exchange

 

Personalised orders and custom made-to-order items are non-refundable once your order is placed and confirmed. Incase you receive an incorrect product or a damaged product please email us at duenorthofficial@gmail.com with an image of the damaged item along with your order number within 48 hours of receiving the order.

 

 

Are my personalised orders eligible for return?

 

Upon final approval of your personalised order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.

 

 

Exchange (If applicable)

 

To be eligible for an exchange (of non-customised stationery), your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your exchange, we require a receipt or proof of purchase.
All refunds will be transferred into store credits. The validity of the store credit will be written on your email voucher. The validity of the store credit will be 60 days from the date of issue. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed. It would take about 10 days for us to refund the amount, this will be through online bank transfer, into the same account.

 

 

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